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    Privacy Policy

    Mother’s 1st Choice Cleaning LLC
    Last Updated: April 9, 2026

    INTRODUCTION

    Mother’s 1st Choice Cleaning LLC (“we,” “us,” “our”) operates our website and cleaning services business. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, submit a contact form, request a booking, or otherwise communicate with us.

    Please read this Privacy Policy carefully. By using and accessing our website or services, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time and will notify you by updating the “Last Updated” date. Your continued use of our website after changes are posted constitutes your acceptance.

    PERSONAL INFORMATION WE COLLECT

    When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified data. Depending on how you interact with us, we may collect the following categories:

    • Contact Details: Your name, address, phone number, and email address, collected when you submit a contact form or booking request.
    • Communications With Us: Information you include when contacting us, such as customer support inquiries, messages, or service requests.
    • Device & Usage Information: Information automatically collected when you visit our website, including your IP address, browser type, pages viewed, and dates and times of your visits. This data does not personally identify you.

    SOURCES OF PERSONAL INFORMATION

    We collect personal information from the following sources:

    • Directly from you – when you submit a contact form, request a booking, or communicate with us
    • Automatically through our website – from your device and browser via cookies and similar technologies
    • From our service providers – when they collect or process information on our behalf

    HOW WE USE YOUR INFORMATION

    We use your personal information for the following purposes:

    • Providing and Improving Our Services: To respond to inquiries, schedule and confirm cleaning appointments, send appointment reminders, process service requests, and improve our website and offerings.
    • Security and Fraud Prevention: To detect, investigate, or take action against possible fraudulent, illegal, unsafe, or malicious activity, and to protect the security of our website and business.
    • Communicating With You: To provide customer support, respond to your questions, and maintain our business relationship with you.
    • Legal Compliance: To comply with applicable laws, respond to valid legal process including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

    HOW WE DISCLOSE YOUR INFORMATION

    We may disclose your personal information to third parties in the following limited circumstances:

    • Service providers – vendors who perform services on our behalf such as website hosting, CRM management (GoHighLevel), and SMS/email delivery
    • Business transactions – in connection with a merger, acquisition, or sale of assets
    • Legal obligations – to comply with applicable law, respond to subpoenas or legal process, enforce our policies, or protect the rights and safety of our users or others
    • With your consent – when you direct or request us to share your information with a third party

    DATA SHARING AND THIRD-PARTY LINKS

    We Do Not Sell Your Data
    We do not sell, trade, or transfer your personal information to outside parties for marketing or promotional purposes.

    Third-Party Websites and Links
    Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit. Information you share on third-party platforms may be viewable by others beyond our control.

    GoHighLevel CRM
    We use GoHighLevel (GHL) as our customer relationship management platform. When you submit a form or booking request, your information is transmitted to and stored within GHL. GHL is a third-party platform, and its own privacy policy applies to data stored there. We are not responsible for any issues arising from the GHL platform itself.

    SMS / TEXT MESSAGE PRIVACY

    If you opt in to receive text messages from us:

    • Your opt-in data and consent will not be shared with any third parties, except aggregators and providers necessary to deliver the SMS service
    • Your mobile information will not be used for third-party marketing or promotional purposes
    • You may opt out at any time by replying STOP to any text message
    • We will send a confirmation of your opt-out upon receipt

    COOKIES

    Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files placed on your device that help our site recognize your browser and remember certain preferences.

    You may disable cookies through your browser settings. Note that some features of our site may not function properly if you do so. We do not currently recognize “Do Not Track” signals from browsers.

    SECURITY AND RETENTION OF YOUR INFORMATION

    We take reasonable measures to protect your personal information, including SSL encryption on our website and access controls limiting who can view your data. However, no security measure is perfect, and we cannot guarantee absolute security. We recommend you do not use unsecure channels to communicate sensitive information to us.

    We retain your personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Information that is no longer needed will be permanently deleted.

    YOUR RIGHTS AND CHOICES

    Depending on where you live, you may have some or all of the following rights regarding your personal information:

    • Right to Access / Know – request access to the personal information we hold about you
    • Right to Delete – request that we delete your personal information
    • Right to Correct – request correction of inaccurate information we hold about you
    • Right of Portability – receive a copy of your data and request transfer to a third party
    • Right to Opt Out of Sale or Sharing – we do not sell your data, but you may contact us to confirm
    • Managing Communication Preferences – opt out of marketing emails at any time via the unsubscribe link

    To exercise any of these rights, contact us using the information below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.

    COMPLAINTS

    If you have complaints about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

    CHILDREN’S PRIVACY (COPPA)

    Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it promptly. As of the effective date of this policy, we do not sell or share personal information of individuals under 16 years of age.

    CALIFORNIA PRIVACY RIGHTS (CCPA)

    If you are a California resident, you have the right to request the categories and specific pieces of personal information we have collected about you, and to request its deletion. We do not sell personal data. California residents may submit requests by contacting us directly at the information below.

    EMAIL COMMUNICATIONS (CAN-SPAM ACT)

    In accordance with the CAN-SPAM Act, we agree to:

    • Not use false or misleading subject lines or sender addresses
    • Identify any message as an advertisement where applicable
    • Include our physical business address in emails
    • Honor opt-out and unsubscribe requests promptly

    To unsubscribe, follow the unsubscribe link at the bottom of any email or contact us directly.

    CHANGES TO THIS POLICY

    We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the revised policy on our website and update the “Last Updated” date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

    CONTACT US

    If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

    Mother’s 1st Choice Cleaning LLC
    Email: Info@mothers1choice.com
    Phone: +1 817-617-8647